Terms of Use

1. Acceptance of Terms

Welcome to Medabase, a Clinical Memory Platform designed to help healthcare providers manage patient records and enable patients to access their medical information. These Terms of Use ("Terms") govern your access to and use of the Medabase platform, website, and services (collectively, the "Services").

By accessing or using Medabase, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our Services.

Important: If you are a healthcare provider using Medabase, you represent that you are licensed to practice medicine and will comply with all applicable medical laws and regulations.

2. Eligibility

To use Medabase, you must:

• Be at least 18 years of age (or have parental/guardian consent if under 18)
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations

For Healthcare Providers (Doctors): You must hold a valid medical license in your jurisdiction and maintain professional liability insurance as required by law.

3. Account Registration and Security

3.1 Account Creation

• You must register for an account to use our Services
• You agree to provide accurate, current, and complete information
• You must update your information promptly if it changes
• You may not create an account on behalf of another person without authorization
• You may not have multiple accounts for the same role

3.2 Account Security

• You are responsible for maintaining the confidentiality of your password
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access or security breach
• We reserve the right to suspend or terminate accounts that violate these Terms

3.3 Doctor Verification

Healthcare providers must submit valid credentials for verification, including medical license numbers and professional qualifications. We reserve the right to verify all credentials and may suspend accounts pending verification.

4. Permitted Use

4.1 For Healthcare Providers (Doctors)

You may use Medabase to:

• Store and manage patient medical records
• Create and issue prescriptions
• Track patient vitals and medical history
• Schedule and manage appointments
• Generate clinical summaries and reports
• Communicate with patients regarding their care

4.2 For Patients

You may use Medabase to:

• Access your medical records and history
• View prescriptions and lab reports
• Track your vital signs and health metrics
• Book and manage appointments with doctors
• Upload medical documents and test results
• Grant or revoke access to your records

5. Prohibited Activities

You agree NOT to:

• Use the Services for any unlawful purpose or in violation of these Terms
• Impersonate another person or falsify credentials
• Upload false, misleading, or fraudulent medical information
• Access another user's account without authorization
• Attempt to bypass security measures or authentication systems
• Use automated tools (bots, scrapers) to access the Services
• Reverse engineer, decompile, or disassemble any part of the platform
• Interfere with or disrupt the Services or servers
• Upload viruses, malware, or malicious code
• Sell, transfer, or sublicense your access to the Services
• Use the Services to harass, abuse, or harm others
• Violate any applicable healthcare privacy laws (HIPAA, DPDP Act, etc.)

7. Healthcare Provider Responsibilities

If you are a healthcare provider, you agree to:

• Maintain valid medical licenses and comply with all professional standards
• Exercise independent clinical judgment in all patient care decisions
• Verify patient identity before accessing or creating medical records
• Ensure accuracy and completeness of all medical records you create
• Comply with applicable medical record retention laws
• Maintain appropriate professional liability insurance
• Follow all applicable healthcare privacy and security regulations
• Not use Medabase to prescribe controlled substances if prohibited by law
• Report any suspected data breaches or security incidents immediately

8. Content Ownership and Licenses

8.1 Your Content

You retain ownership of all medical records, prescriptions, documents, and other content you upload or create in Medabase ("Your Content"). By using our Services, you grant us a limited license to store, display, and process Your Content solely for the purpose of providing the Services to you.

8.2 Our Content

All other content, including the Medabase platform, design, features, software, text, graphics, logos, and trademarks, are owned by Medabase or our licensors and are protected by copyright, trademark, and other intellectual property laws.

8.3 Feedback

If you provide feedback, suggestions, or ideas about Medabase, we may use them without obligation or compensation to you. You grant us a perpetual, worldwide license to use such feedback for any purpose.

9. AI-Powered Features

9.1 Medical Record Summarization

Medabase uses artificial intelligence to generate summaries of patient medical records. These summaries are:

• Generated from anonymized data
• Intended to assist healthcare providers, not replace clinical judgment
• Not guaranteed to be error-free or complete
• Subject to review and verification by licensed healthcare providers

9.2 Limitations

AI-generated content should not be solely relied upon for medical decisions. Healthcare providers must independently verify all AI-generated summaries and exercise their own clinical judgment.

10. Payment and Fees

10.1 Subscription Plans

Medabase may offer various subscription plans with different features and pricing. By subscribing, you agree to pay all applicable fees as described at the time of purchase.

10.2 Billing

• Subscription fees are billed in advance on a recurring basis
• You authorize us to charge your payment method automatically
• Prices may change with 30 days' notice
• You are responsible for all taxes associated with your subscription

10.3 Refunds

Subscription fees are non-refundable except as required by law or as otherwise stated in these Terms. You may cancel your subscription at any time, but you will not receive a refund for the current billing period.

10.4 Free Trial

We may offer free trials for limited periods. If you do not cancel before the trial ends, you will be automatically charged for the subscription.

11. Data Portability and Export

You have the right to export your data from Medabase at any time. We provide tools to export medical records, prescriptions, and other data in standard formats (PDF, JSON, CSV). Upon account termination, you have 90 days to export your data before it is permanently deleted.

12. Service Availability and Modifications

12.1 Uptime

We strive to maintain high availability of our Services, but we do not guarantee uninterrupted access. The Services may be temporarily unavailable for maintenance, updates, or technical issues.

12.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice. We are not liable for any modifications or discontinuation of the Services.

13. Termination

13.1 By You

You may terminate your account at any time by contacting us at support@medabase.com or using the account deletion feature. Upon termination, you will lose access to your account and data after the 90-day export period.

13.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms or our policies
• Provide false or misleading information
• Engage in fraudulent or illegal activities
• Fail to pay applicable fees
• Pose a security risk to other users

13.3 Effect of Termination

Upon termination, your right to use the Services ceases immediately. Provisions regarding intellectual property, disclaimers, limitation of liability, and dispute resolution survive termination.

15. Indemnification

You agree to indemnify, defend, and hold harmless Medabase, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your infringement of any third-party rights
• Medical malpractice or negligence in your provision of healthcare services

16. Dispute Resolution

16.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

16.2 Dispute Resolution Process

In the event of any dispute, you agree to first contact us at legal@medabase.com to attempt to resolve the matter informally.

16.3 Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English in [Your City, India].

16.4 Jurisdiction

Subject to arbitration, the courts of [Your City, India] shall have exclusive jurisdiction over any disputes arising from these Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Medabase regarding use of the Services.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

17.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

17.5 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or government actions.

18. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending email notifications to registered users
• Displaying an in-app notification upon login

Changes will be effective 30 days after posting (or immediately for legal/regulatory changes). Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

19. Contact Information

If you have questions, concerns, or requests regarding these Terms, please contact us: